All about eSIM Cards
Frequently Asked Questions
General
Is my device compatible with a Visims eSIM?
Your device must support eSIM technology and be unlocked for use with another mobile provider. Before buying a plan, check the device manufacturer’s specifications and the Visims supported-device information for your exact model and market version. Carrier-locked devices and some region-specific models may not accept an eSIM even when other versions of the same device do.
How do I activate my Visims eSIM?
Connect your device to stable Wi-Fi, open the mobile or cellular settings, and choose the option to add an eSIM. Scan the QR code supplied by Visims or enter the manual activation details shown in your delivery email or account dashboard. Follow the on-screen prompts, then select the new eSIM for mobile data when you are ready to use the plan. Keep the activation details private and do not delete the eSIM after installation unless Visims Support tells you to do so.
What should I do if my Visims eSIM will not activate?
First confirm that the device is eSIM-compatible, unlocked, connected to the internet, and running current system software. Check that you are using the correct activation details and that the eSIM has not already been installed, because a QR code may be limited to one installation. Restart the device and review the Visims setup instructions for your model. If the issue continues, email hi@visims.com with your order number, device model, operating-system version, the error message or a screenshot, and the steps you have tried. Do not publish or share the QR code.
How can I view my Visims billing history?
Sign in to your Visims account and open the transaction records available in your dashboard. These records show your completed VIC purchases and related order activity. If a payment or order is missing, email hi@visims.com from the address linked to your account and include the approximate transaction date and order number, if available.
