All about eSIM Cards
Frequently Asked Questions
General
What is data roaming?
Data roaming happens when your mobile phone connects to the internet while you’re outside your operator’s standard coverage area — usually when traveling internationally. In this case, your phone uses a partner network, which can result in significantly higher charges for data usage. Many users are unaware that roaming data isn’t included in their usual plan, leading to unexpectedly high bills.
Why do I get an error saying "This code is invalid" when trying to activate my eSIM?
This message often appears if the QR code wasn’t scanned properly — usually due to a weak Wi-Fi signal or if a VPN is active. To resolve this, turn off your VPN and try scanning the code again. If the issue persists, you can enter the activation code manually.
To confirm that the eSIM has been installed:
On Android: Go to Settings > System > About phone > SIM status, then look for the ICCID.
On iPhone: Open Settings > General > About and locate the ICCID section.
If installed correctly, the new ICCID will be shown.
Note: Each eSIM QR code is unique and valid for a single installation only. If you get this error on your first attempt, contact our support team at hi@visims.com for help.
What types of eSIM plans are available?
Visims provides three categories of eSIM plans to suit different travel needs:
Country Plans – These are tailored for use in a single country, ideal for short-term or one-country travel.
Regional Plans – Cover several countries within a specific area, offering wider coverage for multi-destination trips.
Lifetime Plans – These plans have no expiry date, making them a good choice for long-term or frequent travelers.
Each option comes with varying data limits to match your destination and usage.
To explore available options, please visit our Plans page.
How can I check if my device supports eSIM?
Stayconnected eSIM is compatible with most unlocked devices that support eSIM technology, including smartphones, tablets, and portable routers. Supported brands include models from Apple (iPhone, iPad), Samsung Galaxy, Google Pixel, LG, and others.
Important: Before buying, be sure to check if your device supports eSIM on our Compatibility Page.
eSIM Activation & Setup
What is the process for activating an eSIM?
To activate your eSIM, scan the QR code provided with your plan or follow the activation steps outlined by your service provider. Once the code is scanned, most supported devices will guide you through the remaining setup process automatically.
Which devices support eSIM technology?
eSIM functionality is available on a broad selection of modern smartphones, tablets, and smartwatches. To confirm whether your device is compatible, please refer to the manufacturer’s specifications. Commonly supported models include Apple devices (starting from iPhone XS) and Google Pixel phones.
Is a physical SIM card required to use an eSIM?
No, a physical SIM is not necessary to use an eSIM. You may use an eSIM on its own or in combination with a physical SIM. For example, it is possible to use the physical SIM for voice services and the eSIM for data, or to rely entirely on the eSIM if preferred.
What steps should I take if I encounter problems during eSIM activation?
Should you experience difficulties while activating your eSIM, first ensure that your device’s operating system is fully updated. If the issue continues, try restarting your device or scanning the QR code again. For further assistance, please contact our customer support team.
Billing & Payments
Are there any additional or hidden charges associated with my eSIM plan?
No, all applicable taxes and fees are included in the price displayed for each eSIM plan. Any optional services, such as extra data packages, will be clearly itemized before you complete your purchase.
How can I manage my eSIM billing details?
Billing information can be managed through your user account on our website. Once logged in, you will have access to your payment history, the ability to update your preferred payment method, and an overview of your current subscription status.
Where can I view my payment and billing history?
To review your billing records, please log in to your account and navigate to the “Billing” or “Payment History” section. There you will find a comprehensive list of previous transactions, including plan purchases and any applicable additional fees.
What forms of payment are supported?
We accept a range of secure payment methods, including major credit and debit cards. You can select the option that best suits you during the checkout process.
